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Transforming health and social care in Kent and Medway

STP graphic

The NHS, social care and public health in Kent and Medway are working together to plan how we will transform health and social care services to meet the changing needs of local people. It is the first time we have all worked together in this way and it gives us a unique opportunity to bring about positive and genuine improvement in health and social care delivery over the next five years.

Our draft Health and Social Care Sustainability and Transformation Plan (STP) sets out how we think services need to change over the next five years to achieve the right care for people for decades to come. It will help us deliver the Five Year Forward View, which sets out the national vision for health and social care.

The STP slide pack is long and complex so we have updated our summary, Transforming health and social care in Kent and Medway with the key information from the STP. There is also a glossary to explain abbreviations and the terms used, and a set of frequently asked questions, with further information. 

It is work in progress – we are sharing our thinking on where we need to focus to bring about better health and wellbeing, better standards of care, and better use of staff and funds. 

We will only be able to decide on and implement any changes following a period of engagement and consultation with our communities – this is just the start of the process.

The plan focuses on:

  • prevention of ill-health
  • local care - better access to care and support in people’s own communities
  • mental health – just as important as physical health
  • hospital care – excellent wherever it is delivered.

The case for change

In March 2017 NHS, social care and public health partners in Kent and Medway published the case for change. The events, hosted by NHS West Kent Clinical Commissioning Group (CCG), took place on Tuesday 14 March at The Gallagher Stadium in Maidstone and on Wednesday 15 March at Hadlow Manor in Tonbridge.

The detailed work behind this summary has been drawn together by health and social care colleagues on the Kent and Medway Clinical Board. This underpins the thinking and ambition set out in the draft Kent and Medway Sustainability and Transformation proposals that were published in November. 

Local Care Plan 

NHS West Kent CCG's Local Care Plan describes how this work is progressing on a local level. Find out more >


During the summer and autumn we held a series of listening events about future plans for health and social care in Kent and Medway. We asked for your feedback to help shape the development and delivery of these plans and the results have been published in a report out today. The report from independent analysts DJS Research shows the results and key themes emerging from the events and they will continue to work with us and analyse results from future events, too.

Also during the summer, we commissioned Engage Kent to talk to seldom-heard groups about plans for east Kent. This report highlights the headlines heard during the outreach engagement activities. Their report is also now available.

These reports will be considered widely by all our partners and workstreams and the findings are influencing our plans. We are currently preparing another report on how we are responding to these and earlier research findings and this will also be published.

Survey results

Between October 2016 and December 2016 we ran a survey of residents across Kent and Medway to help gather the views of service users and local people.  Over 1900 people completed the survey which asked questions about keeping people well and various aspects of local care.  The independent social research agency Woodnewton have analysed the findings from the public survey. 

The results provide us with lots of helpful feedback to inform our work going forward. Below you can see the final report on the survey findings, and a presentation detailing the survey responses.