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Improving access to non-emergency Patient Transport

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Last year all NHS Clinical Commissioning Groups, the GP-led organisations that plan and pay for health services across  Kent commissioned a new contractor to provide non-emergency Patient Transport.  At the same time patients and carers from across Kent helped to write a Patients’ charter setting out their expectations for how they wanted to see the service provide a high quality of care, and safely look after them in a quick and friendly way.  

Now that the new contractor for non-emergency Patient Transport (G4S) service has been in place for 5 months, we the Clinical commissioning groups across Kent in Ashford, Canterbury and Coastal, Dartford Gravesham and Swanley, Swale, South Kent Coast, Thanet and West Kent want to hear from you or your loved ones who have used the service since July 2016,  to see if it is living up to the Kent Patient Transport Service (PTS) patients’ charter.

Complete the survey

We would appreciate it if you could complete our survey below,  all the information you provide will remain confidential and be anonymised so that no health professionals will receive any information that identifies you personally.

We would like you to be as open as possible as we want to understand your experiences both good and bad so we can see where improvements may need to be made.  We are hopeful that there will be some good points and compliments to tell us.

This survey closed on 31 January 2017. 

If you have any queries please contact: engagement.secsu@nhs.net or call 03000424348