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NHS event – new services for people who attend A&E in west Kent – public meeting in Tunbridge Wells on 19 September

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Edenbridge Health Services Update

Posted by Daniel Harper at 12/01/2018 08:34:09

Since the decision in July to progress the development of a modern, purpose-built combined hospital and GP surgery for Edenbridge, we have been busy working hard behind the scenes. 

We have established a programme board to oversee the development of the new combined hospital and surgery, ensuring it meets the needs of the people of Edenbridge and surrounding villages. The board will also make sure resources are used effectively.

It is jointly chaired on a rotating basis by the chief operating officer from NHS West Kent Clinical Commissioning Group (CCG) and the corporate services director from Kent Community Health NHS Foundation Trust (KCHFT). Members include the lead GP and the business manager from Edenbridge Medical Practice, the clinical services director from KCHFT, and a full-time programme and project manager, who has been specifically appointed to this project.  

The first meeting saw these pieces of work kick-started:

  • Clinical model: This is a priority – representatives from the GP practice, KCHFT and the CCG are looking at how staff from different organisations can work together most effectively in the new building and integrate the care they provide. This is so that patients get a more joined-up service, which helps to keep them well and to support them when their health takes a downturn. This will clarify what space is needed in the new building and how it should function, which is crucial for the other pieces of work. 
  • Communications and engagement: A strategy detailing plans for communicating with the many organisations and representatives interested in the project has been developed for review this month (January), when the board will also consider opportunities for public and patient engagement. 
  • Planning and location workstream: This will identify the best location for the building, and oversee its planning and design. 
  • Financial model workstream: A range of financial models will need to be developed to assess the best way forward. 

The following design principles were also set at the meeting:

  • Integration – creating shared spaces and working practices - the physical space needs to be very well used. 
  • Flexibility –  the ability to change and adapt as new services or legislation require, which can be summed up as ‘long life, loose fit’. 
  • Value proposition (more for the same). The NHS will not support a scheme that does not deliver enhanced benefits and value for money. 
  • Innovation – we are keen to look at technologies and new ways of working in health and social care that are forward-looking and innovative to help us meet the current and future needs of the people of Edenbridge and surrounding villages. 
  • Sustainability – we need to achieve the most environmentally sensitive facility possible, with assistance from the best architecture and engineering teams.  

There is a lot more work to do and, in the coming months, we will be asking for help and seeking involvement from many people, young and old. Keep an eye out for our regular announcements and news.

For further background information about the project, click here or e-mail nelcsu.engagement@nhs.net


Stroke review update

Posted by Daniel Harper at 08/01/2018 08:29:37

Health commissioners from the eight clinical commissioning groups (CCGs) in Kent and Medway are preparing for a formal public consultation on stroke services, following detailed engagement and consideration of a wide number of options. 

The Stroke Programme Board, which is leading the review of acute stroke services, is currently looking at a number of possible models and expects to make an announcement on the list of options it will consult on early this year. The shortlist is likely to include a number of options, each involving three specialist hyper acute stroke centres at existing acute hospitals.

The board has reviewed stroke services in response to national evidence, requirements and recommendations, particularly the need for patients to have access to a specialist stroke unit seven days a week.

Since 2014, commissioners have been talking to the public and clinicians across the county about acute stroke services with a view to improving clinical outcomes for patients. National and international evidence is clear that when stroke care is managed within specialist stroke centres then survival rates significantly improve and disability from a stroke is significantly reduced. 

Following further detailed engagement with stroke survivors and carers at events across the county in the summer, the Stroke Programme Board is ready to apply the evaluation criteria which will reduce a large number of potential three site options to a shortlist. This shortlist will then be presented to a joint committee of clinical commissioners, independently chaired, who will make the final decision on the shortlist for consultation.

The CCGs have been working in partnership on a review of acute stroke services since late 2014.The stroke review now sits under the Sustainability and Transformation Partnership programme.


You said we did: routine prescriptions of over the counter medicines in west Kent

Posted by Daniel Harper at 15/12/2017 14:09:56

Thank you to everyone who took part in targeted engagement work in west Kent about possible changes to the prescribing of medicines which can be bought over the counter, without a prescription.

From 15 December 2017, GPs in west Kent are being asked to discuss with their patients whether short-term courses of over the counter medicines might be something they could buy rather than have prescribed.

These include, but are not limited to, cough and cold remedies, eyedrops, hayfever medicine, and treatments for diarrhoea and constipation. Painkillers are not included.  

There is no change for people who need repeat prescriptions for over the counter items.

There is also no change for people who would be unable to buy them over the counter.

This might be because of their age (for instance, some medicines are not available for young children without a prescription), or because they are pregnant or breastfeeding.

It might also be because they are housebound, disabled or in a care home, or because the amount of medicine they require is only available on prescription.

The decision to request GPs to have these discussions with patients about some over the counter medicines was taken by NHS West Kent Clinical Commissioning Group’s Governing Body at our meeting on 31 October 2017.

With a limited budget and an increasing demand for services, we at NHS West Kent CCG are evaluating every service we pay for and making decisions about the best value for all our patients. It is the statutory duty of the CCG to do the best we can for the whole of our population with the money we have available.

This year, without change, we face spending about £2.1million on medicines that could be bought from pharmacies, supermarkets, petrol stations and other retail outlets.

If patients with a short-term minor ailment decided to buy over the counter medication, it would potentially free up £300,000 a year to spend on other health services in west Kent.

We also anticipate it saving some GP appointments, freeing up time for other people to be seen, and encouraging people to make better use of the knowledge and advice offered by pharmacists.

Advice about a range of illnesses, including everyday illnesses such as tummy bugs and coughs and colds, is available at www.nhs.uk.

There is also a Pharmacy First scheme in west Kent, which offers free over the counter medicines for many common illnesses to people who don’t usually pay for their prescriptions.

Our decision follows a careful examination of the evidence by the CCG’s Medicines Optimisation Group, which is led by GPs and includes pharmacists.

It also follows targeted discussions with the public in three areas of west Kent which identified that:

  • 85 per cent of people surveyed who were currently receiving free prescriptions for over the counter medicine would buy items from a pharmacy if their GP asked them
  • 15 per cent of people said that, if one or more of the medicines listed were no longer available on prescription, it would be a problem for them
  • 45 per cent of people felt that the NHS should provide only the most effective drugs and treatment, regardless of what they cost
  • 68 per cent of people felt that none of the listed medicines discussed with them needed to remain on prescription.

Sixty-four per cent of the 274 people who contributed to the discussions, in rural Tunbridge Wells, Park Wood and Shepway South wards in Maidstone, and Sevenoaks, were getting free prescriptions.

Because of the unprecedented savings needing to be made by the CCG in the current financial year, we have taken the decision to ask GPs to start having these discussions now, while the Department of Health is carrying out its own consultation on the prescribing of over the counter medicines, which started on 30 November 2017. We will, of course, take any national guidance on this matter into account, as and when it becomes available.

 


New reports published on listening and engagement events

Posted by Paul Davey at 13/12/2017 12:19:57

During the summer and autumn we held a series of listening events about future plans for health and social care in Kent and Medway. We asked for your feedback to help shape the development and delivery of these plans and the results have been published in a report out today. The report from independent analysts DJS Research shows the results and key themes emerging from the events and they will continue to work with us and analyse results from future events, too.

Also during the summer, we commissioned Engage Kent to talk to seldom-heard groups about plans for east Kent. This report highlights the headlines heard during the outreach engagement activities. Their report is also now available.

These reports will be considered widely by all our partners and workstreams and the findings are influencing our plans. We are currently preparing another report on how we are responding to these and earlier research findings and this will also be published.

Find out more about how we are working to transform health and social care in Kent and Medway


You said we did: Gluten-free food prescriptions

Posted by Paul Davey at 06/12/2017 16:15:15

Routine prescriptions for gluten-free food in west Kent

We would like to thank everyone who took part in our consultation over the winter about our proposal to stop routine prescribing of gluten-free food.

At our Governing Body meeting on 25 July, NHS West Kent Clinical Commissioning Group (CCG) decided that, from 1 September 2017, gluten-free food will no longer be routinely prescribed for people with coeliac disease and other gluten-sensitive illnesses in west Kent.

NHS funding will continue for gluten-free products for people with Phenylketonuria (PKU) who need specific low protein food.

We know this will be disappointing to many of the people in west Kent with coeliac disease and we would like to assure you that ending the prescribing of gluten-free food is not a decision we took lightly.

When making our decision, we weighed up whether the money spent on gluten-free prescriptions can be spent on other services without having a significant impact on the health of those affected, and took into account people’s views gathered through consultation.

We were also very aware that it is our statutory duty to do the best we can for the whole of our population with the money we have available. With a limited budget and an increasing demand for services, we at NHS West Kent CCG are evaluating every service we pay for and making decisions about the best value for all our patients.

An assessment carried out by the CCG showed that the top users of NHS prescriptions for gluten-free foods are those people with coeliac disease who are in the most affluent ten per cent of our population. The least affluent ten per cent get the fewest prescriptions.

About one per cent of the population of the UK has coeliac disease. This works out at about 4,600 people in west Kent. Of the total number with coeliac disease, it is estimated that about a quarter have a clinical diagnosis. This indicates that about 1,150 people may currently be eligible for gluten-free food on prescription in west Kent.

The gluten-free items currently available on prescription in west Kent are fresh and long-life bread, flour mix, plain savoury crackers, pasta and pure oats breakfast cereal.

Between January 2016 and December 2016, 10,026 gluten-free prescription items were prescribed by the 61 GP practices in west Kent at a total cost of £137,343.

Background

The NHS started prescribing gluten-free food such as bread and flour for patients 30 years ago, when such products were not readily available in the shops in the way they are now.

There are also several conditions which require specialist diets as part of the treatment (for example, lactose intolerance or nut allergies). Coeliac disease and gluten-sensitive illnesses are the only ones to routinely receive specialist diet foods on prescription.

West Kent consultation

A two month consultation was undertaken from 29 November 2016 to 29 January 2017. It comprised a survey, a public meeting, attendance at two local Coeliac UK coffee mornings and stands at five public roadshows in shopping centres across the west Kent area. It was broadly promoted through a press release, which led to coverage on BBC Radio Kent, and emails  to Health Network members, Healthwatch Kent, and printed materials at children's centres, care homes, children's clubs, community centres, councillors, education contacts, faith groups, churches, Gypsy and traveller sites, leisure centres, libraries, MPs, opticians, parish councils, community pharmacies and PPG chairs. A poster promoting the consultation was sent to local government Gateways, GP practices and hospital waiting rooms.

During the consultation process, NHS West Kent CCG received 505 responses through the online or paper survey. Another 41 people were engaged with at the public roadshows, one public meeting and two local Coeliac UK coffee mornings. Three letters and emails were received from the public and three from organisations.

The consultation document outlined the proposed changes and the rationale for the change. It asked a series of questions about the level of support for the proposal and if any exemptions should be made if the proposal is accepted by NHS Went Kent CCG. It also explored whether those respondents with coeliac disease or caring for those with coeliac disease would have problems affording and accessing gluten-free products if prescriptions were to cease.

Of the 505 people (patients, carers and the public) who responded to the online survey for our consultation, 59 per cent had coeliac disease or were carers for someone with coeliac disease.

Overall, 55 per cent of those who responded agreed at least in part with the CCG’s proposal to stop the routine provision of gluten-free products on prescription:  29 per cent agreed routine prescriptions should be stopped completely; 26 per cent thought there should be some exemptions if they were stopped; and 46 per cent thought routine prescribing should continue. (Numbers do not add up to 100 per cent because of rounding.)

National consultation

The Department of Health is currently evaluating the results of its own consultation on the availability of gluten-free foods on prescription, which closed on 22 June 2017. Because of the unprecedented savings needing to be made by the CCG in the current financial year, we have taken our decision before the outcome of the national consultation is known. We will, of course, take any national guidance on this matter into account, as and when it becomes available.

As with any CCG decision, health professionals can make individual funding requests on behalf of patients whose case is clinically exceptional.


Autumn patient newsletter published

Posted by Amanda Crawford at 28/11/2017 13:30:25


Find out what is happening in west Kent with our latest patient newsletter.

This edition includes:

  • your guide to staying well this winter
  • an update on the Kent and Medway Sustainability and Transformation Partnership
  • updates on decisions the CCG has recently made
  • information on the new eating disorders service

Sign up to our Health Network to receive future editions and stay up-to-date with the health topics that interest you.

The West Kent Health Network is a virtual group of patients, public and voluntary groups who are interested in getting more involved in how services are planned and designed.



Public invited to meetings to help shape the future of local healthcare in west Kent

Posted by Amanda Crawford at 22/06/2017 12:15:30

Local people are being invited to meetings this summer to discuss plans to improve local healthcare in west Kent.

Events will be hosted by NHS West Kent Clinical Commissioning Group (CCG):

  • Tonbridge, 18 July 2017 - 4pm to 7pm, West Kent College, Brook St, Tonbridge TN9 2PW
  • Maidstone - 25 July 2017 - 6pm to 9pm, Oakwood House, Oakwood Rd, Maidstone ME16 8AE
  • Sevenoaks - 8 August 2017 - 9:30am to 12:30 pm, Mehew Hall, Sevenoaks Community Centre
  • The Weald, 29 August 2017 - 1pm to 4pm, Kilndown Village Hall, Kilndown
  • Tunbridge Wells, 19 September 2017 - 6pm to 9 p.m, The Camden Centre, Market Square, Tunbridge Wells, TN1 2SW.

For more information on these events and our plans, visit our page on Transforming Health and Social Care in Kent and Medway.

The events will give people a chance to

  • hear about the plans for local care across west Kent and how services will be distributed and provided differently in the future, with more care being provided by GP practices and local teams of professionals
  • understand how GP practices are planning on working together across local areas and what difference it will make to patients
  • hear about plans to extend opening hours of GP practices and the ways of accessing care, such as phone consultations
  • hear about improvements to NHS 111 and to urgent care
  • raise any concerns they have and give detailed feedback on these.

In March 2017 we held two listening events for local people to discuss plans to improve health and social care services in west Kent. The events, hosted by NHS West Kent Clinical Commissioning Group (CCG), took place on Tuesday 14 March at The Gallagher Stadium in Maidstone and on Wednesday 15 March at Hadlow Manor in Tonbridge.

West Kent health and care listening events Feedback report - April 2017

There will also be information about the plans for transforming health and social care services across Kent and Medway as part of the Kent and Medway Sustainability and Transformation Partnership (STP). 

“This is a really exciting time for the NHS locally,” said Dr Bob Bowes, Chair, NHS West Kent CCG.

“We are making some changes to the way that our GPs and other health providers deliver care to the people in their communities and the changes will see things organised very differently to how they are now.  Instead of working independently as we do now, we are looking at sharing resources, staff and premises and working in  a much more joined up way. We will also be exploring how we can use technology to support us to help more people and to keep them well for longer. Most importantly we are looking at providing most of this care out of hospitals, so no patient is forced to spend longer in hospital than they need to but will be able to leave as soon as they are ready, with the right support available.

“NHS organisations have been looking at how we can make that vision for the future a reality. Now we want to share that work with local people and ask for your views on our emerging plans. I hope many of you will come along and have your say.”

The events are free but advance booking is required on nelcsu.engagement@nhs.net.

West Kent listening events presentations now available

Posted by Paul Davey at 25/04/2017 12:09:11
In March 2017 we held two listening events for local people to discuss plans to improve health and social care services in west Kent. The events, hosted by NHS West Kent Clinical Commissioning Group (CCG), took place on Tuesday 14 March at The Gallagher Stadium in Maidstone and on Wednesday 15 March at Hadlow Manor in Tonbridge.

West Kent health and care listening events Feedback report - April 2017 


Visit the Transforming Health and Social Care in Kent and Medway site to find out more.


West Kent Governing Body meeting today - Gluten free foods on prescription

Posted by Amanda Crawford at 28/03/2017 10:35:02

An item on this afternoon’s (28 March) NHS West Kent Governing Body agenda to discuss recommendations following a recent consultation on stopping the prescribing of gluten free foods will not be discussed.

Dr Bob Bowes, Chair of NHS West Kent Clinical Commissioning Group explains:

 “In light of the story in the media about NHS England considering the prescribing of Gluten Free foods, NHS West Kent CCG is not going to discuss this issue at the Governing Body today”

NHS West Kent Clinical Commissioning Group plans and buys healthcare for the people of Maidstone, Tonbridge and Malling, Tunbridge Wells and the southern part of Sevenoaks.

Find out more about the gluten free consultation


Next gluten-free roadshow to be held on 7 December

Posted by Paul Davey at 05/12/2016 11:43:39
Residents across west Kent are being asked for their views on proposals by NHS West Kent Clinical Commissioning group (CCG) to stop routine prescriptions for gluten-free products for people with coeliac disease.

Even with much greater availability of gluten-free products in shops and online, NHS West Kent CCG has continued giving prescriptions for a limited number of standard gluten-free items per month for patients who have the condition. These standard products include: fresh and long-life bread, flour mix, plain savoury crackers, pasta and pure oats breakfast cereal. Depending on age, a patient can receive up to 18 items per month, with extra items allowed for breastfeeding women and women in the third trimester of pregnancy.

With a limited budget and an increasing demand for services, NHS West Kent CCG is evaluating every service it pays for and making decisions about the best value for all its patients. 

Get involved

The CCG wants to know whether the people of west Kent agree with the proposals, if there are any groups who would be particularly impacted by the change and, if so, how that impact could be reduced.

A series of public roadshows are being held to enable local people to discuss the proposals and have their say. The next is being held on 7 December at Tesco, Sevenoaks between 11-3pm. 

To find out more, email participationinsight.team@nhs.net or call 03000424348. 

There are a number of other ways that people can respond to the consultation:

  • Via an online survey
  • Printed copies of the consultation and survey will be available in community and children’s centres, hospital waiting rooms, GP practices and gateways.
  • Other roadshows will be held between 29 November 2016 and 29 January 2017 
Find out more

Transforming health and social care in Kent and Medway – publication of plan

Posted by Amanda Crawford at 23/11/2016 16:14:53

The NHS, social care and public health in Kent and Medway today publish their draft plan for transforming services to meet the changing needs of local people.

Jointly developed by the NHS, Kent County Council and Medway Council, the Health and Social Care Sustainability and Transformation Plan (STP) sets out a vision for better health, wellbeing and standards of care for people in Kent and Medway, and achieving more with the staff and funding available.

Benefits local people can expect to see from the changes set out in the draft Sustainability and Transformation Plan are:

  • joined up services to treat and care for you at home and support you to leave hospital as soon as you are medically fit to leave: “your own bed is the best bed”
  • health and social care professionals coming together to work as a single team for your local area, able to access your records 24 hours a day (with your consent)
  • a modern approach to health and social care services using the best technology, from booking your appointment online to virtual (but secure) consultations, online assessment and diagnostic systems, and advice on apps to monitor your health
  • timely appointments with the right professional at the right time
  • care for you as a whole, for both your physical and mental health
  • regular monitoring if you have complex health conditions affecting your physical or mental health, or both
  • more support from voluntary and charitable organisations which already play such an important part in our communities
  • better access to health improvement advice and services to help you improve and manage your own health and so reduce your risk of serious illness
  • “social prescribing” - information to help you access relevant support from voluntary, charitable and local community groups or services
  • quality hospital care when you need it – and more care, treatment and support out of hospital when you don’t.

Find out more >


Transforming health and social care in Kent and Medway

Posted by Paul Davey at 13/10/2016 13:46:20

The NHS, social care and public health in Kent and Medway are working together to plan how we will transform health and social care services to meet the changing needs of local people. It is the first time we have all worked together in this way and it gives us a unique opportunity to bring about positive and genuine improvement in health and social care delivery over the next five years.

We are developing a Health and Social Care Sustainability and Transformation Plan (STP) that will set out how we think services need to change over the next five years to achieve the right care for people for decades to come. It will help us deliver the Five Year Forward View, which sets out the national vision for health and social care. We will only be able to decide on and implement any changes following a period of engagement and consultation with our communities – this is just the start of the process.

We need to do this because our current health and social care system isn’t set up to meet the needs of today’s population. Many more people are living longer – which is great – but they want and need a different kind of care. 

Although most people get good care most of the time, services are not always good enough, too many people wait too long for treatment and we can’t recruit enough staff. So, first and foremost, we need to design services that improve services for our patients.  At the same time, we are facing a big financial problem. Across Kent and Medway, health and social care have £3.4billion in funding but overspent by £141million last year. Without change, we will be looking at a hole of £485million in our budgets by 2020/21.

The plan will provide:

  • better health and wellbeing
  • better standards of care
  • better use of staff and funds 

Our pledge to you

We want to get this right, and we know that we need your views to help us do that.

So we will use all the means at our disposal to involve patients, carers, the public and health and care professionals, at every stage.

At the appropriate time, there will be full public consultation about any substantial changes proposed but, first, we want to ask you to help us shape our ideas and plans.

Please get involved

Please spare the time to get involved – we need to hear from as many people as possible to get this right for the whole community.

Find out more about what we want to achieve and our ideas so far by reading Transforming health and social care in Kent and Medway.  

Complete our survey

Find out more about what we want to achieve and our ideas so far by reading Transforming health and social care in Kent and Medway.  

 

The East Kent Strategy Board work forms part of the Kent and Medway Health and Social Care Sustainability and Transformation Plan. To find out more about this work, visit www.eastkent.nhs.uk

Local partners

  • Glenn Douglas - Senior Responsible Officer for the Kent and Medway Health and Social Care Sustainability and Transformation Plan and Chief Executive of Maidstone and Tunbridge Wells NHS Trust
  • Susan Acott - Chief Executive,  Dartford and Gravesham NHS Trust
  • Dr Fiona Armstrong - Clinical Chair, NHS Swale Clinical Commissioning Group
  • Ian Ayres - Accountable Officer, NHS West Kent Clinical Commissioning Group
  • Paul Bentley - Chief Executive, Kent Community Health NHS Foundation Trust
  • Dr Bob Bowes - Clinical Chair, NHS West Kent Clinical Commissioning Group
  • Councillor David Brake - Chair, Medway Health and Wellbeing Board
  • Dr Jonathan Bryant - Clinical Chair, NHS South Kent Coast Clinical Commissioning Group                     
  • Dr Andrew Burnett - Interim Director for Public Health Medway
  • Hazel Carpenter - Accountable Officer, NHS South Kent Coast and NHS Thanet Clinical Commissioning Groups
  • Paul Carter CBE - Leader, Kent County Council
  • Andrew Scott-Clark - Director of Public Health Kent
  • Geraint Davies - Acting Chief Executive, South East Coast Ambulance Service NHS Foundation Trust
  • Patricia Davies - Accountable Officer, NHS Dartford, Gravesham and Swanley and Swale Clinical Commissioning Groups
  • Lesley Dwyer - Chief Executive, Medway NHS Foundation Trust
  • Steve Emerton - Programme Director Specialised Commissioning, NHS England South East
  • Dr Peter Green - Clinical Chair, NHS Medway Clinical Commissioning Group
  • Roger Gough - Chair, Kent Health and Wellbeing Board
  • Helen Greatorex - Chief Executive, Kent and Medway NHS and Social Care Partnership
  • Andrew Ireland - Corporate Director of Social Care, Health and Wellbeing, Kent County Council
  • Councillor Alan Jarrett - Leader, Medway Council
  • Bart Johnson - Chief Executive, Virgin Care
  • Matthew Kershaw - Chief Executive, East Kent Hospitals University NHS Foundation Trust
  • Dr Navin Kumta - Clinical Chair, NHS Ashford Clinical Commissioning Group
  • Dr Elizabeth Lunt - Clinical Chair, NHS Dartford Gravesham and Swanley Clinical Commissioning Group
  • Dr Tony Martin - Clinical Chair, NHS Thanet Clinical Commissioning Group
  • Simon Perks - Accountable Officer, NHS Ashford and NHS Canterbury and Coastal Clinical Commissioning Groups
  • Dr Sarah Phillips - Clinical Chair, NHS Canterbury and Coastal Clinical Commissioning Group
  • Caroline Selkirk - Accountable Officer, NHS Medway Clinical Commissioning Group                               
  • Philippa Spicer - Director, Health Education Kent Surrey Sussex
  • Ian Sutherland - Interim Director, Children and Adult Services, Medway Council

Your views about our plans to develop a new model of care

Posted by Hayley Smith at 06/09/2016 09:49:01

NHS West Kent Clinical Commissioning Group (CCG) would like to hear from local people about our plans to develop a new model of care.

As you know the NHS is making plans for how we can change the way we deliver care, offering people more support in their local communities via their GP practices and community hospitals.  We are working closely with our partners to make sure care is delivered together in an integrated way with social care working alongside health care, and all the different parts of the NHS: GP practices working with community services, and mental health services and the voluntary sector to offer a better, broader range of services that work well together  - as a joined up service.

We are developing how these arrangements can work, having been steadily been building a plan since 2014 and Mapping the future 

Now we need your help with completing our survey and also by encouraging your friends and community organisations or volunteers in your area to also complete it by the 30 September 2016.  We will be able to use the information to finalise our plans.  

Please be assured any information will remain confidential and health professionals will not receive any information that identifies any person individually.

The survey will run until 30 September 2016 and we look forward to hearing from you.

If you require a hard copy of the survey, please contact the Engagement Team on  engagement.secsu@nhs.net and we will send out as many copies as you require. If you would prefer to telephone, please contact one of the team on 03000 424348

 UPDATE 10/10/16: SURVEY IS NOW CLOSED. THANK YOU FOR ALL RESPONSES


We need your opinions on Child services

Posted by Hayley Smith at 12/02/2016 10:53:55
NHS West Kent Clinical Commissioning Group (CCG) would like to hear from parents and carers of children and young people with special educational needs, including a specific health need and those with a disability and/or long term condition such as diabetes or asthma.
 

The CCG is developing a Children and Young People’s Strategic Commissioning Plan in order to identify priorities for developing children and young people’s services over the next five years. It has identified some priorities for development and now want to test these with parents and carers of children and young people to ensure the issues that are important to them are included.
 
If you are a parent/carer or know someone who is, or an organisation that can distribute out to contacts, we would be grateful if you could take a few minutes to complete the online survey (link provided below) regarding your experience of children and young people’s health services.
 
Please be assured any information will remain confidential and health professionals will not receive any information that identifies any person individually.
 
The survey will run until 24th February 2016 and we look forward to hearing from you.
 
If you require a hard copy of the survey, please contact the Participation & Insight Team on  participationinsight.team@nhs.net and we will send out as many copies as you require.  If you would prefer to telephone, please contact Rebecca McClymont on 03000 424348

Take the survey



Public event for the Kent and Medway Vascular service review

Posted by Paul Davey at 29/01/2016 10:58:35

NHS England is holding a public event in February as part of a review of specialist vascular services across Kent and Medway.

The review has been set up to ensure that services meet national standards, using best practice to improve patient experience and outcomes.

Following a number of public listening events where the case for change was discussed, NHS England would now like to engage people who have used these services, their representatives and carers in more detail.

Patients have a chance to attend a public event and work directly with lead clinicians who are working on a new model of care. 

The event is being hosted by NHS England on Tuesday 23 February 2016 and is independently facilitated.  

If you are interested in attending the event please contact the programme lead, Oena Windibank, via email Oena.windibank1@nhs.net or call Naomi Jones at Red Zebra on 01227 77224.


Improved service for people who need community equipment

Posted by Paul Davey at 30/11/2015 08:51:55

We and the other clinical commissioning groups in Kent have been working with Kent County Council to improve services for people who need community equipment to live independently at home.

After a procurement led by Kent County Council on behalf of all of us, we appointed Nottingham Rehab Limited (trading as NRS Healthcare) to deliver a countywide Integrated Community Equipment Service from 30 November 2015.

NRS Healthcare provides equipment such as hospital beds, pressure care equipment, walking frames and other things that older people and disabled people of all ages need to live independently in their own homes. It also provides Telehealth services in Kent.

NRS replaced four different providers, meaning it can offer patients the convenience of having all their equipment delivered at one time.

To start with, the hours of the service will be 8.30am to 4.30pm Monday to Friday as now.

But from 1 February 2016, it will open 8am to 8pm Monday to Saturday and 12noon to 6pm on Sunday.

As now, there will continue to be a 24-hour service for urgent problems such as broken beds.

How can I contact NRS?

The contact details for NRS Healthcare customer services are:


Listening to stroke survivors

Posted by Hayley Smith at 13/11/2015 09:58:32

The Kent and Medway Stroke Review

The clinical commissioning groups (CCGs) in Kent and Medway are currently reviewing local stroke services. In particular, we are looking at the 72 hours after a person has their first stroke symptoms. We want to see:

  • More patients survive with less disability and better long-term quality of life
  • All patients receiving the highest level of care consistently seven days a week
  • Kent and Medway stroke services secured to a high standard for 10-15 years.

Research has shown that speedy access to diagnosis, specialist treatment and stroke units improves survival and recovery.

Listening to stroke survivors

In July, we held a series of 10 listening events when stroke survivors, their families and their carers were invited to share their experiences of having a stroke or a transient ischaemic attack (TIA – a mini-stroke) and the immediate treatment afterwards.  

 
Survey


In October we ran a survey for anyone who had experience of local stroke services. In total, 285 people completed it. The full report will be available soon but, in summary, people said that:

The most important things when a stroke or TIA first happens are:

  • Fast ambulance response
  • Getting quick diagnosis and treatment

The most important things relating to the hospital stay are:

  • Specialist care
  • Being treated with respect and dignity

The most important things relating to the staff are:

  • That staff knew my case, treatment and care plan
  • That staff treated me as a person not just a patient

The things of most importance after discharge are:

  • Physical rehabilitation information and exercises
  • Follow up visits from nurses to check on progress

Progress


During September and October, 11 focus groups were organised in Kent and Medway by the Stroke Association or independent stroke groups to enable the NHS to listen to the experiences and hear the views of people affected by stroke, their families and volunteers working with stroke groups. 

We also attended a focus group in Bromley and received a report from east Sussex, based on interviews with 20 people carried out by the Stroke Association.  

Full reports will be available soon but, in summary, people in Kent and Medway said:

The most important things when a stroke or TIA first happens are:

  • Fast ambulance response
  • Quick diagnosis and treatment
  • Getting swift access to specialist support was equal with being admitted to a specialist unit.

The most important things relating to the hospital stay are:

  • Being treated with dignity and respect
  • Specialist care
  • Clear information and support to understand my treatment

The most important things relating to the staff are:

  • That staff treated me as a person not just a patient
  • That staff knew my case, treatment and care plan.
  • That staff respond as quickly during the night as during the day

We are also working with voluntary and community organisations that support people from black and minority ethnic communities and others whose specific needs will be considered within the overall plan to ensure their views are heard.  

In November and December, the review is holding three “deliberative events” when panels of the public, stroke survivors and carers, and community representatives, including voluntary organisations, will review the case for change, possible options for the future, and the criteria that should be used in taking decisions on options. The panels have been carefully recruited to ensure they are a representative mix of people from different communities and locations.


Working together to improve services

Posted by Paul Davey at 03/11/2015 16:29:40
West Kent Clinical Commissioning Group (CCG) is committed to working and engaging with the public to ensure patient and public feedback influences decisions made to maintain, improve and create services covering the west Kent area.

Patient Participation Groups (PPGs) are seen as being crucial to this engagement as they are based within Primary Care, working with the GP surgeries as a communication and feedback link to the patient population.

An event was organised to explore the relationship of the Patient Participation Groups and how they can contribute to local health issues and services as well as the wider health economy agenda. It also allowed PPGs to share examples of PPG activities across the area and provided an opportunity to strengthen networking between the groups.

89 people including PPG Chairs, members of PPG groups, Practice Managers, members of the public, independent organisations and CCG staff attended the event covering 37 practices out of the 60 based in West Kent CCG.


Wheelchair Services survey update

Posted by Paul Davey at 30/10/2015 10:23:32
The NHS in Kent and Medway is reviewing the way Wheelchair Services are currently delivered covering provision, maintenance and repair of wheelchairs. NHS West Kent CCG is leading this review and the Participation and Insights team (P&I), South East Commissioning Support Unit (SECSU) were asked to gather early feedback on potential changes for wheelchair service provision and maintenance prior to reviewing the service specification.

A Communications and Engagement plan was developed and agreed with the lead commissioner (WK CCG) to ensure wheelchair users and carers were asked to provide feedback on initial suggestions for the service review as provided by Kent Community Healthcare Foundation Trust (KCHFT).

A total of 129 responses were received to the survey (both online and paper). Read the report for a detailed analysis of these responses.

Stroke and Vascular Review

Posted by Beatrice Liddell at 01/07/2015 10:48:00

Have you or a relative been treated in hospital for stroke, blood clots, aneurysms or circulation-related amputations?

NHS West Kent Clinical Commissioning Group, which plans and buys local health services, is reviewing how stroke patients are managed within the vital first 72 hours. We would like to hear from people who have had a stroke, or have experience of a stroke through a loved one, family member or as a carer.

Stroke is the third biggest killer in the UK and a major cause of long-term disability. People who have had a stroke need immediate access to a specialist medical team any time of the day or night to boost their chances of survival and enable their recovery.

At the same time, NHS England, which commissions specialist services, is reviewing how artery and vein (vascular) procedures are run in Kent and Medway hospitals and would like to hear from patients and the public willing to share their thoughts and experiences.

Vascular disease can hit anyone but those who smoke, are overweight and have diabetes are more at risk. It is also more common in those in their 60 and 70s, especially men.

It affects veins and arteries and the lymphatic system, which carries white blood cells around the body. The disease can cause blood clots and strokes. Poor blood circulation can also lead to amputations and death.

The review is necessary because the Vascular Society, made up of the country’s leading vascular surgeons, has issued new guidelines to improve the national service.

Kent and Medway patients currently go to two centres for operations: Kent and Canterbury Hospital at Canterbury and Medway Maritime Hospital in Gillingham. Some go to London hospitals, most commonly Guys and St Thomas.

The Vascular Society is concerned that the surgeons and specialised vascular teams in the Canterbury and Medway centres are not seeing enough patients to allow them to maintain and improve their skills.

There is a series of 10 events being held to hear people’s views on both vascular and stoke services. There may be an opportunity to be part of a focus group later.


Our events are on:

Thursday 9 Julyat the Angel Centre, Angel Lane, Tonbridge, TN9 1SF. Stroke 1.30-3.30pm; vascular 4-5.30pm.

Thursday 16 July at Oakwood House, Oakwood Road, Maidstone, ME16 8AE. Stroke 10am-noon; vascular 12.30-2pm.

To book a place, or to receive more information, email Antonia Knifton antoniaknifton@nhs.net  or call her on 07920 246646.


Join big conversation with mental health trust

Posted by Beatrice Liddell at 25/06/2015 10:29:38

Sussex Partnership NHS Foundation Trust is holding a series of public engagement events to discuss their 2020 Vision five year strategy and how it is put into practice.

The Trust currently provides most mental health services for children and teenagers in Kent. The mental health trust is holding six events across the south east.

Colm Donaghy, Chief Executive, said: “A key theme of Our 2020 Vision is putting quality, effectiveness and safety at the forefront of everything we do. To achieve this, we need to harness the innovation and creativity of the people who work for us and with us.

People who attend will be asked to join the conversation about our values, how we measure what we do, how we deliver it and the decisions we make.”

If you would like to attend one of the events, please visit the webpage to register, or turn up on the day. In Kent, the event will take place on 9 July 2015, 5-7pm, Darent Room County Hall, Maidstone, Kent, ME14 1XQ. 

For more information about the Trust itself, please visit www.sussexpartnership.nhs.uk.


Share your experience of local services on Healthwatch’s Big Red Bus

Posted by Beatrice Liddell at 09/06/2015 10:46:39

The independent voice for patients and social care users, Healthwatch Kent, is starting a tour of the county on Monday 8 June 2015. They are inviting everyone to jump on board and share their experiences of local health and social care services, good and bad.

The mobile campaign – which pit-stops in every Kent district between 8– 14June – aims to gather as many experiences of services as possible from all over the county.  Healthwatch Kent will use those experiences to help improve health and social care services for the future.

The bus is scheduled to visit the following locations in west Kent:

Tuesday 9 June
Maidstone Market, 7:30am – 1:30pm
Sevenoaks High Street, 2:30pm – 5:00pm

Wednesday 10 June
Tunbridge Wells Civic Way, 8:30am – 12:00pm
Tonbridge Castle, 12:30pm -5pm.


Improving services for people with diabetes

Posted by Beatrice Liddell at 19/05/2015 14:51:35

NHS West Kent Clinical Commissioning Group (CCG) are committed to improving services for people with diabetes, including helping people to manage their condition more effectively.  At present, a review of the Diabetes Services is taking place and we would like to find out about the experiences patients are having managing their condition and their access of the current service.

As part of this work we should be grateful if you could kindly go to the survey, via the link below, and complete if this is appropriate to you.  If you, or someone you know, would prefer a paper copy of the survey, this can be sent out

 Please fill in our survey 

Please be assured the information you provide will remain confidential and health professionals will not receive any information that identifies you personally.


May meeting in public

Posted by Beatrice Liddell at 19/05/2015 13:13:46

The governing body meeting in public of NHS West Kent Clinical Commissioning Group (CCG) will take place from 1:30pm to 3:30pm at The River Centre, Medway Wharf Road, Tonbridge on Tuesday 26 May 2015.

Members of the CCG’s senior team will be on hand ahead of the meeting to answer questions posed by the public about the business the Governing Body will be discussing. The agenda and supporting papers will be available on the CCG’s website – www.westkentccg.nhs.uk

Questions can also be posed in writing and will be answered at the start of the governing body meeting – email westkent.ccg@nhs.net or phone 01732 375200.

Topics on the agenda include the performance of local NHS providers, approval of the annual report and accounts from the previous financial year, and reports from the Practice Engagement Committee and Clinical Strategy Group.

People who would like to influence CCG decisions can get involved via their GP practice's Patient Participation Group or the CCG’s Health Network.

Most practices have patient participation groups, where people can find out what is happening within their practice and the CCG. The groups are also a channel for patients’ voices through to the CCG. For more information visit www.westkentccg.nhs.uk/get-involved or phone 01732 375200.


West Kent Health and Wellbeing Board

Posted by Beatrice Liddell at 06/05/2015 11:06:52

The role of the West Kent Health and Wellbeing Board is to focus on improving the health and wellbeing of local people through joined up commissioning across the NHS, social care, district councils, public health and other services. This is in order to secure better health and wellbeing outcomes and better quality of care for all patients and care users in west Kent. Members of the public are welcome to observe the meetings.

  • 19 May 2015 - Committee Room B, Town Hall, Civic Way, Tunbridge Wells, Kent TN1 1RS (16.00-18.00)
  • 21 July 2015 - Gibson Building, Kings Hill, West Malling ME19 4LZ (16.00 - 18.00)
  • 15 September 2015 - TBC
  • 17 November 2015 - TBC

PPG Chairs and West Kent CCG’s Chair celebrate PPG Awareness Week

Posted by Beatrice Liddell at 10/06/2014 14:12:01

PPG Chairs and West Kent CCG’s Chair celebrate PPG Awareness Week – and over a year of being formally established - at the West Kent PPG Chair Group meeting held on 2nd June

This week, 2 to 9 June, is National Patient Participation Group Week.

The week celebrates the contribution and support that patient participation groups (PPGs) provide to GP practices across the country.

For more than 40 years, many GP practices have been working in mutual partnership with their patients, ensuring the voice of the patient population is heard.  West Kent has 58 PPGs which give people a great opportunity to influence GP services.

NHS West Kent Clinical Commissioning Group (CCG) would like to take this opportunity to thank all members of the PPGs for giving up their time to work with practices.

Getting involved and influencing healthcare at a local, regional or national level is important to make sure that the services reflect the needs of the people using them.

To find out more about your local PPG, visit your surgery website.

To find out how to get involved with West Kent CCG